The importance of Monitoring System o   Ensure return in a humane manner and with full respect for fundamental rights . o   Strict observation of EU and CPT standards. o   Transparency and Accountability. o   Safety and protection of returnees and also of staff (escorts and other participants). o   Include individual complaints i:'S FRONT EX Ill EUROPEAN BORDER AND COAST GUARD AGENCY

Main conclusions on return operations FRO Observations to MB ✓ During return operations with involvement of more participating member states and especially for long-distance operations, the stopover time should be as short as possible in order not to unnecessarily prolong the time of the operation. ✓ In order to reduce the risk of refusal of entry in a Third Country, especially when the returnees possess no other document than European Laissez Passer, further development of the co-operation between OMS/ PMS and the Third Countries of return concerning recognition of travel documents issued by the MSs is advised. ✓ OMS shall be informed in advance by PMS about presence of vulnerable persons in the return operation. ✓ The size and conditions of the pre-departure facilities should be tailored to the number of returnees and special needs of vulnerable persons to be returned. ✓ Separated waiting area for families with children should be provided in order to avoid situations where the children are distressed by the presence of unknown adults. ~ FRONT EX Ill       EUROPEAN BORDER AND COAST GUARD AGENCY

CPT's recommendations on returns Standards and monitoring visits ■ All the necessary steps should be taken to ensure that the removal files of all persons who are to be returned are updated and contain all the relevant information, including on pending legal procedures. [CPT!lnf (2016) 33] ■ In order to reduce the risk of a violation of the principle of non-refoulement, the authorities need to ensure that a foreign national is not removed when a court has suspended such removal, a request for suspension of removal is pending before a court, or if such a request for suspension is legally possible. [CPT!lnf (2016) 33J ■ Each person to be returned should be offered the opportunity to make at least one telephone call, free of charge if necessary, in the period immediately following the notification of the removal. [CPT!lnf (2016) 35J ■ The detainees subject to a removal operation should undergo a medical examination several days before the decision to remove them is implemented. [CPr11nf (2016) 33J ~ FRONT EX Ill      EUROPEAN BORDER AND COAST GUARD AGENCY

Frontex Complaints Mechanism ■ Purpose: "[ ... ] to monitor and ensure the respect for fundamental rights in all activities of the Agency." ■ Who can make a complaint: "Any person who is directly affected by the actions of staff involved in a joint operation, pilot project, rapid border intervention, migration management support team deployment, return operation or return intervention and who considers him or herself to have been a subject of a breach of his or her fundamental rights due to those actions [ ... ]." ■ Role of the FRO: handling complaints, admissibility review, registration of admissible complaints, forwarding registered complaints to the Executive Director and/or Member States, registration and ensuring the follow up. Regulation 2016/1624, Art. 72 ~ FRONT EX Ill       EUROPEAN BORDER AND COAST GUARD AGENCY

Monitoring system Serious Incident Report: Overview of Phases 1. Information ~ gathering: Initial Reporting 0. Prevention                      ' 2. Verification of information 3. Analysis of 5. Follow up on                          verified measures information 4. Reporting: '             Final report iS: FRONT EX Ill EUROPEAN BORDER AND COAST GUARD AGENCY

FRONTEX 111 EUROPEAN BORDER AND COAST GUARD AGENCY Thank you for your attention! Any questions?