Handbook to the Operational Plan of Joint Marltlme Operations Commented [WU18]: The non-disclosed part contains detailed information related to reporting tools and methods used by law enforcement officials to conduct border control tasks and counter criminal activities. 1ts disclosure would jeopardize the implementation of ongoing and future operations, and thus facilitate irregular migration and trafficking in human beings as the effectiveness of law enforcement measures would be significantly reduced. As disclosing this information would undermine the protection of the public interest as regards public security, this part is not disclosed pursuant to Article 4(1 )(a) first indent of Regulation (EC) No 1049/2001. 10.2.2.1. Access Request Information 41/113

H;,ndbook to the Operational Plan of Joint Maritime Operations 10.2.2.2.System User ..................... 10.2.2.3.Login Requirements 10.2.2.4.Password Requirements 10.2. 2.5.User Details 42111)

Handbook to the Operational Plan of Joint Maritime Operations iiillllllllllll........................................              Commented [WU19]: The non·disclosed part contains detailed information related to reporting tools and methods used by law enforcement officials to conduct border control tasks and col.flter criminal activities. Its disclosure would jeopardize the Implementation of ongoing and future 10.2.3.      Acce5s Request to specific operation             operations, and thus facilitate Irregular migration and trafficking In human beings as the effectiveness of law enforcement measures would be significantly reduced. As disclosing this information would undermine the protection of the public interest as regards public security, this part is not disclosed pursuant to Article 4(1 )(a) first indent of Regulation (EC) No 1049/2001 43/11)

Handbook to the Operational Plan of Joint Maritime Operations Commented [WU20]: The non-disclosed part contains detailed information related to reporting tools and methods used by law enforcement officials to conduct border control tasks and counte r criminal activities. Its disclosure would jeopardize the Implementation of ongoing and future operations, and thus facilitate Irregular migration and trafficking in human beings as the effectiveness of law enforcement measures would be significantly reduced. As disclosing thts infonnation would undennine the protection of the public interest as regards public security, this part is not disclosed pursuant to Article 4(1 )(a) first indent of Regulation (EC) No 1049/2001. 10.3.Contact Details In case of assistance, users may contact the Incident Reporting Service Management or the Frontex ICT Helpdesk via e-mail or telephone as shown below: JORA Service Management (JORA Administrator): E-mail: · · · · · · · · · Landline: I • • • • • • Frontex ICT Helpdesk: Email : · · · · · · · · · · 441113

Handbook to the Operational Plan of Joint Maritime Operations 10.4. JORA Incident Template Attributes'                            Lis~                                                                    Commented [WU21]: The non-disclosed part contains detailed information related to reporting tools and methods used by law enforcement officials to conduct border control tasks and counter criminal activities. Its disclosure would General information                                                                                                                           jeopardize the implementation of ongoing and future -• operations, and thus facilitate irregular migration and trafficking in human beings as the effectiveness of law No                           Name of attribute                               Mandatory34                      Remarks                   enforcement measures would be significantly reduced. As disclosing this infonnation would undermine the protection I                                                                                                                                         of the public interest as regards public security, this part is not disclosed pursuant to Article 4(1 )(a) first indent oF Regulation (EC) No 1049/2001. I I I I I I -••   • I I I • I I •• I • I • I • I I •• I • I • I I • I 14 Please • mark the respective cells under .,Mandatory" if you deem that the relevant field should be mandatorify flfled by the Incident Reporter. By doing so, the Incident Reporter will be compelled to enter the mandatory data to submit the lncidrnt Report to the next valfdation level, <51113

Hand book to the Operational Plan of Joint Maril1me Operations I                                                                       Commented [WU22]: The non-disclosed part contains detailed information related to reporting tools and methods I •          used by law enforcement officials to conduct border control tasks and counter criminal activities. Its disclosure would • jeopardize the implementation of ongoing and future operations, and thus facilitate irregular migration and I                                                                       trafficking in human beings as the effectiveness of Law enforcement measures would be significantly reduced. As disclosing this information would undermine the protection of the public interest as regards public security, this part is not disclosed pursuant to Article 411 )(a) first indent of Persons Information                                                       Regulation (EC) No 104912001. I I • I I I • I I I I I Personal Information TAB I I I I I - • • •• I • I I I I -                                                  •• 46/113

Handbook to the Operational Plan of Joint Maritime Operations Documents Alert Information TAB I                                                                    Commented [WU23]: The non-disclosed part contains detailed information related to reporting tools and methods used by law enforcement officials to conduct border control I                                                                    tasks and counter criminal activities. Its disclosure would jeopardize the implementation of ongoing and future operations, and thus facilitate irregular migration and I                                                                    trafficking in human beings as the effectiveness of law enforcement measures would be significantly reduced . As I                                                                    disclosing this information would undermine the protection of the public interest as regards public security, this part is not disclosed pursuant to Article 4(1 )(a) first indent of I                                                                    Regulation (EC) No 1049/2001. I I I I -- Additional Information I I • I I I I -                                                   • I I I I I I 47/113

Handbook to the Operational Plan of Joint Maritime Operations 11. SERIOUS INCIDENT REPORTING 11 . 1. Introductory Information The purpose of this document is to define the procedure to be followed within the European Border and Coast Guard Agency - Frontex (hereinafter "Frontex") activities for the reporting of serious incidents (Sis), in accordance with the Serious Incident Catalogue (hereinafter - SI-Catalogue) defined under the chapter 11.8. 11. 2. Definition 11.2.1.      Serious Incident (SI) ASerious Incident (SI) is an event or occurrence, natural or caused by human action, which may negatively affect, or be relevant to a particular Frontex activity, the safety and security of participants in Frontex activities, the Agency's mission and reputation, or any combination thereof. Sis also include situations of possible violations of European Union (EU) acquis or international law, in particular related to Fundamental Rights (FR) and international protection obligations. Finally, Sis include any violation of the Frontex Code of Conduct (CoC) applicable to all persons participating in Frontex operational activities and the Code of Conduct (CoC) for Return Operations and Return Interventions coordinated or organised by Frontex. 11.2.2.       Categories of Sis Serious Incidents are clustered into four main categories, illustrated in the SI-Catalogue: Category 1 - Situations of high political and/or operational relevance especially with the potential to affect EU border management of one or more MS/SAC" including crisis situations; Category 2 - Incidents occurring in Frontex operational and non-operational activities and not related to Frontex staff and/or other participants in Frontex activities; Category 3 - Incidents involving Frontex staff and/or other participants in Frontex operational and non- operational activities; Category 4 - Situations of possible violations of Fundamental Rights or international protection obligations. 11. 2. 3.     Serious Incident Report (SIR) A SIR aims to inform the Frontex, the Member States16 , the Frontex Management Board (MB) and other relevant stakeholders, as soon as possible, about the occurrence of an SI as defined in the Frontex Serious Incident Catalogue. The SIR should include the following content with respect to each SI occurring both in operational and non- operational activities: JS Leading to a change on the level of border control. (e.g. fntroduction of specific border control. ml'ans, temporary introduction of border control between Schengen countries, stop for air traffic). J6 Far the purpose of the present document, thr term "Member State" Includes also the States partfcfpotlng In the relevant development of the Schengen acquis in the meaning of the Treaty on the Functioning of thl!' European Unfon and its Protocol (No 19) on the Schengen acquls integrated into the framework of the European Union. «18/113

Handbook to the Operational Plan of Joint Maritime Operations HEADER (in the subject line), containing keywords for the serious incident WHAT .... happened? WHEN .... did it happen? WHERE ... did it happen? WHO ....... was involved/affected? MEANS USED: which means were used to carry out the actions leading to the incident? Frontex assets involved? WHY /HOW ....... did it happen? LIKELY OR POSSIBLE EFFECTS, REACTIONS, CONSEQUENCES SOURCE OF INFORMATION: who provided the information; reliable/not reliable source/information ACTIONS TAKEN: own actions and actions from MS/others COMMENTS (if anything to add to the facts) 11.2.4.       Frontex activity Frontex activity means any activity organised, coordinated or led by Frontex, of operational and non· operational nature. 11.2. 5.      Participants in Frontex activities Participants in Frontex activities refer to all persons, including Frontex staff, taking part in Frontex operational and non-operational activities. Participants in Frontex activities are under the obligation to report Sis, in case they receive knowledge of, witness or are directly involved in an SI based on the SI-Catalogue . 11.3. Roles and responsibilities In order to ensure the immediate information flow after the occurrence of an SI and to enable Frontex and all involved parties to take appropriate action, it is crucial that all participants in Frontex activities understand their role within the SI Reporting procedure (Chapter 11.4). 11. 3.1.      Coordinating staff in Frontex activities'                                                                          Commented [WU24]: The non-disclosed part contains detailed information related to reporting tools and methods used by law enforcement officials to conduct border control tasks and counter criminal activities. Its disclosure would jeopardize the implementation of ongoing and future operations, and thus facilitate irregular migration and trafficking in hln'lan beings as the effectiveness of law enforcement measures would be signiricantly reduced. As disclosing this information would undermine the protection of the public interest as regards public security, this part is not disclosed pursuant to Article 4(1 )(a) first indent of Re8ulation (EC) No 1049/2001. 11 Operational/Implementation Plans and other similar documents are the ajreements agreed between Frontex and host Member State, and consulted with participating Member States, detailing the or9cmi5'1tiona/ and procedural aspects of the joint operation, pilot projects, rapid border intervention, return·reloted activities and any other activity of operational natu,,, 49/11]

Handbook to the Operational Plan of Joint Maritime Operations 11.3.2.       FSC Senior Duty Officer (SOO)                                                                                             Commented [WU25]: The non-disclosed part contains detailed information related to reporting tools and methods used by law enforcement officials to conduct border control tasks and counter criminal activities. Its disclosure would jeopardize the implementation of ongoing and future operations, and thus facilitate irregular migration and trafficking tn human beings as the effectiveness of law enforcement measures would be significantly reduced. As disclosing this information would undermine the protection of the public interest as regards public security, this part is not disclosed pursuant to Article 4(1 )(a) first indent of Regulation (EC) No 104912001. 11. 3. 3.     SI-Coordinator l8 SOP to ensure respect of FR in joint operations and pilot projects; SOP for handling alleged violations of the Frontex Code of Conduct for all persons participating in Frontex activities (Frontex Coe) and the Code of Conduct for Return Operations and Return Interventions coordinated or organised by Frontex. SO/t B