Handbook to the Operational Plan of Joint Maritime Operations The operational support to be provided using the "Hotspot" includes: Registration and screening of irregular migrants to determine their identity and assumed nationality, and provision of information concerning the asylum process, in case of need. Fingerprinting and registration in EURODAC will be carried out by host MS authorities, and if requested with the support the TM. At this stage, each individual undergoes a first screening interview. Following the screening it should be possible to distinguish between the following categories of persons: o Persons who wish to apply for asylum (actors: national competent authorities with the support of EASO); o Persons who can be subject to a return procedure in accordance with the EU law (actors: national competent authority with the support of Frontex); o Persons with regard to whom the situation may remain doubtful: normal procedure applies (actor: national competent authorities). Debriefing of migrants supported by Frontex at the hotspot to understand routes, modus operandi and to gather information, including on secondary movements, with a view to contributing towards investigations into smuggling networks and for criminal analysis. Europol is provided with relevant information and intelligence from all debriefing interviews to support and initiate investigation with the concerned MS. Stepping up investigations (including forensic/operational support), information and intelligence exchange on facilitation of irregular transit and stay within the EU. This enhanced cooperation should deal with criminal networks facilitating migration to the EU as well as secondary movements from the MS of disembarkation to the final destination (Actors: host MS, in particular national prosecutors and judicial authorities, Europol, Eurojust, if needed). Asylum support, in line with the joint processing concept, by channeling asylum seekers into the appropriate asylum procedure (according to the Host MS national legal system) and assisting with registration of asylum seekers and subsequent preparation of case files. Coordination of the return of migrants that do not have the right to stay in the EU legally, in particular with regard to pre-return assistance and the coordination of return flights. Support for the acquisition of travel documents from countries of origin, including by setting up teams from identified countries of return to carry out interviews and speed-up the issuance of travel documents (Actors: host MS and other MS, which can assist in the contacts with the relevant countries of origin or transit with the support of Frontex). Interpretation to facilitate the work of the experts provided by the Agencies for the above tasks will be provided by the Agencies and/or MS. 31/113

Handbook to the Operational Phm or Joint Maritime Operations 8.      FRONTEX ONE-STOP-SHOP (FOSS) 8.1.      FOSS general information The Frontex One-Stop-Shop (FOSS) is a web-based and secure portal providing situational awareness and sharing operational-related information. FOSS serves as a documents repository for this information, where close-to-real-time and up-to-date Information is available to multiple users, simultaneously. The information shared in FOSS is organized and clustered in specific areas, according to the relevant topic, and is related to the core business of Frontex: co-operation and operational coordination between MS in the field of border security. Being accessible 24/7 and easy to navigate, FOSS is an effective tool for improving awareness and facilitating the co-operation between Frontex and its partners.During the joint operation FOSS will be the main platform used for sharing operational-related information between all parties involved. This information will be accessible according to defined standards and amongst users designated respectively for each joint operation. Access to the FOSS portal is enabled to internal (Frontex staff) and external members of the Frontex-related community. The latter includes representatives from MS, Schengen Associated-Countries and Third Countries, International Organizations and EU institutions cooperating with Frontex. Other experts and entities cooperating with Frontex and with a business need to access information stored on FOSS may also be granted access to the portal, provided that approval through the relevant authorization channels is granted 8.2.       FOSS access procedures FOSS users are divided into "User Groups", with each group being granted a specific access level enabling its members to view or upload Information, depending on their specific operational need. For each specific operation/other activity, user groups are divided between those with permanent access (generally Frontex staff, National Frontex Contact Points, delegated National Authorities, etc. ) and those with temporary access to the operation/other activity documentation (Team Members (TM), Observers, etc.). 8.2.1.      FOSS access authorization Access to FOSS is granted If the requester meets the following conditions: has an operational need, provides the required user information and is authorized by the relevant authority. Access is provided to individuals only. A FOSS account is personal and should not be shared. Relevant Authorities: 1st level authorization: NFPOC (National FOSS User Coordinator) 2nd level authorization: "Area of Interest Owner" (Operational Manager). These authorities agree and decide on the access levels to be granted to TM and other experts upon the need to know basis. 8.2.1.1. Access authorization procedure for TM via OPERA: When OPERA" is used the process of requesting and authorizing access to FOSS Is fully performed through this system, by completing the section "Additional information", under the "Personal registration" form in the "Resources Deployment Tool" page. The NFPOC decides, If It is necessary to request access to FOSS for a relevant TM 11 The Operational resources management system (Opera: https:llfis.frontex.europa. eu/operal) ;s an intesrated system for the manosement of the operational resourcu pooled and deployed In Frontex coordinated octMtles. 32/113

Handbook to the Operational Plan of Joint Maritime Operations By checking the box "Access to FOSS"" (in the "Additional information"). the NFPOC authorizes access to FOSS for the relevant TM The NFPOC completes all the information regarding the period and type of access. In particular the NFPOC will need to specify: "Date from" and "Date to" (start and end date)" of FOSS access "Type of Access", by selecting one the following options: Standard overview of JO documents Full overview of JO documents Full sector overview 8. 2. 1. 2. Access authorization procedure for TM (seconded): For TM (seconded) the same FOSS access procedures as for Frontex staff apply. Unless otherwise requested by the Operational Manager, the TM (seconded) is granted FOSS access to the relevant content on FOSS for the duration of the secondment through his/her Frontex email. Following the end of the secondment at Frontex the user's access to relevant FOSS section will be deactivated. 8.2.1.3. Access authorization procedure for the other participants (not inserted in OPERA): In the "FOSS User Access Request Form" the NFPOC approves he access request for their personnel deployed to the operation or other parties, by ticking one of the relevant boxes displayed in the form and identifying the joint operation to be accessed. The NFPOC sends the duly completed "FOSS User Access Request Form" to Frontex. The Operational Manager approves the request and sends the relevant data to the FSC User Administrator, in order to grant access. J2  Leaving this box unchecked is a decision that the access will not be requested. JJ Start and end date is not limited, but we recommend tp request FOSS access at least 30 days before the start date of the deployment and recommended end date is 30 days after the end of the deployment~ 33/113

Handbook to the Operational Plan or Joint Maritime Operations 8 .3.     Roles ft Responsibilities 8.3.1. National FOSS User Coordinator This function is assigned to the relevant MS's NFPOC. The responsibilities include gathering user data, validating access and providing user data to the "Area of Interest Owner". 8.3.2. Area of Interest Owner This function is assigned to the Operational Manager in charge of the Joint Operation. The responsibilities include establishing the structural design and layout of the specific section in the application (FOSS Area of Interest), uploading content in the specific section, authorizing user groups and permissions levels, providing all necessary information to the User Administrator. 8.3.3. User Administrator's - FOSS Service Manager This function is assigned to relevant Service Manager dealing with the FOSS matters. The responsibilities include creating, updating, removing and deactivating user accounts, assigning users to a respective group, assigning groups to the specific area of interest. 8.4.      Navigation in FOSS Aft er logging into FOSS, by scrolling on the section 'Operational Activities' authorized users wi ll be able to access the relevant page, directly from the FOSS homepage. As an example, in the images below the user has been granted access rights to JO Focal Points Sea 2014: The user can also access the Operational Activities section, either from the left hand side menu, or from the central pane. 341113

Handbook to the Operational Plan of Joint Maritime Operations 9.      COMMUNICATION WITH THE PRESS 9. 1.     Introduction All Frontex activities are financed from public funds (EU budget) therefore it is Frontex' obligation to maintain a high level of transparency and openness in its activities. Operations held at the external borders experiencing a high level of migratory pressure often draw a large numbers of international journalists. It is Frontex policy to facilitate media coverage of all its activities, including operations . Consequently the press office facilitates media visits to the operational areas, including participation of media representatives in patrols and organises media interviews with officers deployed by Frontex. All press visits are closely coordinated with host MS authorities and are carried out according to procedures defined in the Press Communication Rules in the sub·chapter below. Press rules may vary depending on the operation; therefore the differences will be reflected in the main part of the Operational Plan. In some operations Field Press Coordinators seconded from MS will be deployed to host MS to coordinate press requests in the field. Openness cannot hinder or jeopardise operational activities, therefore several general rules apply. No information should be released to the media prior to the beginning of the operation. Operational details, such as operational area, details of technical equipment deployed, shift schedule, etc. are considered sensitive information and are not to be shared with the media. All participants in the joint operation are obliged to contact the Frontex Press Office before giving an interview. 9.2.      Press communication rules 9.2.1. General The communication strategy regarding the Frontex mission and activities in general is under the auspices of the Agency. In order not to jeopardise the outcome of the operation, no information about the operation should be released to the public prior to its beginning. National authorities deploying border guards to the joint operation should also limit their public statements to the general objectives of the operation , numbers and profiles of experts. Press Offices of Frontex and the host country are entirely responsible for coordination of all matters related to interview requests, press visits to the operational area and any other press-related matters related to the joint operation. Press lines regarding joint border control operational issues and actions as well as specific incidents that might occur, are agreed by Frontex and the host country Press Office. 9.2.2. Tasks of press offices in the context of Joint Operations Press visits to the joint operation will be organised by the host MS authorities in cooperation with the Frontex Press Office. Tasks·of the Frontex Press Offic·e will include: Informing the media on Frontex' mission and activities, as well as on the activities of the Joint Operation. Providing background information and statistical data on migratory movements. 35/113

Handbook to the Operatio nal Plan of Joint Maritime Operation§ Being the point of contact for international media requests. Media monitoring and analysis of media tendencies (neutral, positive, negative) . Drafting and distributing press releases, statements and other communications in close cooperation with the competent host country authorities. Tasks·of the Host Coontry p(ess office Arranging interviews with representatives of the host MS authorities. Being the point of contact for national media. Arranging filming opportunities in the operational area Drafting and distributing press releases, statements and other communications related to Frontex' activities in close cooperation with Frontex Informing Frontex Press Office about questions from national media regarding the Agency and its activities 9.2.3. Management of Press Requests Given that journalists need to obtain authorisation from the host MS authorities to visit the operational area , the following procedures must be followed: Individual and on-the-spot media requests must be directed to the Frontex Press Office and press office in the host MS electronically. The Frontex Press Office and the press office from the host MS will inform each other about media requests on a regular basis. The Frontex Press Office will coordinate the flow of international press requests received, collect information about their needs and direct requests to the press office in the host MS. The press office of the host MS will process the necessary authorisations, coord inate the flow of national press requests received and inform the Frontex Press Office about the planned presence of the media in the operational area and provide them with necessary assistance on the ground. The press office of the host MS will process the necessary authorisations for participation of journalists in pat rols and visits to restricted operational areas. The Dedicated Press Officer will inform the interested parties and the Frontex Press Office about the decision. The press office of the host MS will host media representatives. Media representatives will be asked to present thei r press credentials before participating in any activity and to sign a written statement that the host MS or other involved countries' authorities will not bear any responsibility should anything happen to the media representatives and/or their equipment. The press office of the MS which deploys the TM needs to be informed and approve the press request 9.2.4. Specific guidelines for participating officers if approached by the media: Participants are allowed to talk to the media only within the llmits set by specific guidelines indicated below. All participants need to contact the Frontex Press Office before agreeing to an interview. The Press Office will brief the TM prior to the interview about the media, subject of the interview and sensitive topics. Commented [WUlS]: The non-disclosed part contains detailed information regarding the modus operandi of law enforcement officials performing border control and coast guard duties. Disclosing such information would expose the working methods applied in ongoing and future operations, thus obstructing their effectiveness in prevention of cross- border crime and unautnorized border crossi ngs. In consequence. it would undermine the protection of the public interest as regards public security and thus, cannot be disclosed pursuant to Article 4(1 )(a) first Indent of Regulation (EC) No 104912001 . 36/113

Handtx:iok to the Operational Plan of Joint Maritime Operations Commented [WU16]: The non-disclosed part contains detailed information regarding the modus operandi of law enforcement officials performing border control and coast guard duties. Disclosing such information would expose the working methods applied in ongoing and future operations, thus obstructing their effectiveness in prevention of cross- border crime and unauthorized border crossings. In consequence, it would undennine the protection of the public interest as regards public security and thus, cannot be disclosed pursuant to Article 4(1 )(a) first indent of Regulation (EC) No 1049/2001. Please refer journalists to Frontex Spokesperson for further details or call the Frontex Press Office in case of doubt (you can also send an SMS and we will call you back). 9. 2. 5. Contact details The contact details of the Frontex Press Office members (Spokesperson and Press Officer) and the Press Office of the National Authority of the Host MS are indicated in the respective Annex of the Operational Plan "Contact Details''. 37/113

Handbook to the Operational Plan of Jofnt Maritime Operatfons 10.JORA 10. 1. JORA General Information 1O.1. 1.     JORA product & service management The FSC JORA Product and Service Management is responsible for the JORA Service Operations, in accordance with the JORA pol1cy and processes. The Product and Service Managers are listed in the JORA Actors Specific Annex. The Product and Service Managers primary role is to ensure that the system runs properly, in line with the end-users needs and, if necessary, to manage the further developments or readjustments of the system. The Product and Service Managers also support the correct use of JORA, review quality, efficiency and user· satisfaction of the system in accordance with the needs. The JORA Product and Service Management is responsible for the following tasks: To coordinate and carry out the activities required in order to ensure the daily operational management of the system; To communicate with external customers and Frontex entities; To manage and maintain the Service-Level Agreement with Frontex ICT; To manage the content and the structural design of the application; To manage the Requests for Change; To identify and assess the training needs, and to plan, coordinate, organize and deliver the relevant training activities, where possible; To report risks, statistics and issues to the Business Owner; To initiate and coordinate the execution of new developments; To provide their expertise to new activities related to the product development; To initiate quality checks. In order to maintain the required operational support, the JORA Product and Service Management provides daily expertise, consultancy and assistance to its stakeholders and customers. Suggestions and feedback are part of the adopted Continual Service Improvement orientation. Thus, the JORA Product and Service Management welcomes any feedback received from the end users: suggestions, recommendations and Requests for Change are assessed and analysed . 10.1.2.       JORA Roles and Responsibilities All assigned JORA actors are listed in the respective Specific Annex of the Operational Plan. 10. 1.2.1.JORA Administrator Staff member nominated by the Head of the Frontex Situation Centre ; Authorized to manage all the roles and processes in JORA; May define, modify and delete operations in JORA; 10.1.2.2.JORA Frontex Access Manager Operational Manager of the joint operation; Creates the operation and i ts structure in the JORA system according to the Operational Plan; Selects and assigns the incident template creator in the JORA system, and approves the relevant incident template; 381113

Handbook to the Operational Plan of Joint Maritime Op~ratlons Manages the operational access requests coming from members of the EU Institutions, from Frontex, and from other authorities who take part to the operation; Manages the operational access requests coming from members of the EU Institutions, from Frontex, and from other authorities when the National Authority box is checked in the Operational access request Assigns and manages the Operational National Access Managers appointed to the operation in the JORA system; Selects delegated Operational Manager(s) in the system when a new operation is created; Acts as the Incident Template Verifier; Manages users concerning this operation. 10.1.2.3.JORA Delegated Project Manager The same set of responsibilities applies as to JORA Frontex Access Manager. 10.1.2.4.FSC Support Officers The FSC delivers the necessary training for JORA, in accordance with the role and the responsibility of the Support Officers. FSC ensures that all the support officers having appropriate user rights in the JORA system to perform their tasks during their deployment. 10.1.2.5.JORA National Access Manager National Access Managers are nominated by their MS I National Authorities. Responsibilities: To approve or reject the Initial Access Requests from member of national entities participating in Frontex joint operations and other activities to define the operational access rights; To manage the users' accounts for the operation. 10.1.2.6.JORA Operattonal National Access Manager Operational National Access Managers are assigned by Frontex Access Manager for each operation. Responsibilities: To define the operational access rights; To manage the users' accounts for the operation. 10.1.2.7.JORA lnctdent Reporter Host MS officer(s) or deployed officer(s) are responsible for the Incident reporting depending on the organization of the daily operational activities. In case deployed officers are Involved into the incident reporting working flow It is strongly advised that the host country authorities appoint a local officer for the coordination of the incident reporting in the JORA system (such as incident verifier). The incident reporters' main responsibilities are to create, modify, and forward incident reports to the next validation level, in accordance with the Operational Plan. 39/113

Handbook to the Operational Plan of Joint Maritime Operations 10.1.2.8.JORA Local Incident Reporter I Verifier An officer of a Local Coordination Centre is responsible for the validation of incidents at a local level. Local incident verifiers' main responsibilities are to verify, modify and forward incidents to the next validation level , in accordance with the Operational Plan. In addition they can create incidents and forward them to next validation level. 10.1.2.9.JORA International Incident Verifier An officer of International Coordination Centre or other authorities responsible for the validation of incident reports. The ICC incident verifiers' main responsibilities are to verify, modify and forward incident reports to the FSC, in accordance with the structure of the operation. 10.2. :JORA Access Request Procedure                                                                                    Commented [WU17]: The non·disclosed part contains detailed information related to reporting tools and methods 10. 2. 1. Background                                                                                            used by law enforcement officials to conduct border control tasks and counter criminal activities. Its disclosure would jeopardize the implementation of ongoing and future operations, and thus facilitate irregular mfg.ration and trafficking in human beings as the effectiveness of law enforcement measures would be significantly reduced. As disclosing this information would undermine the protection of the public interest as regards public security, this part is not disclosed pursuant to Article 4(1 )(a) first indent of Regulation (ECI No 104912001 . 401113