Document 3 - Ref. Ares(2020)1526796-12/03/20 SERVICE LEVEL AGREEMENT No.: JRC/FX/71/2011-1 between JOINT RESEARCH CENTRE Institute for the Protection and Security of the Citizen and European Agency for the Management of Operational Cooperation at the External Borders of the Member states of the European Union The European Union, represented by the European Commission, represented for the purpose of signing this Service Level Agreement by Dr. Stephan Lechner, Director of the Institute for the Protection and Security of the Citizen of the Joint Research Centre, hereinafter referred to as "JRC" and European Agency for the Management of Operational Cooperation at the External Borders of the Member states of the European Union, which is represented for the purposes of the signature of this contract by Mr. Ilkka Laitinen, Executive Director of the European Agency for the Management of Operational Cooperation at the External Borders of the Member states of the European Union, hereinafter referred to as "Frontex" Having regard to Regulation 2007/2004/EC of the Council of the European Union of 26 October 2004 establishing a European Agency for the Management of Operational Cooperation at the External Borders of the Member states of the European Union. Have agreed the conditions below and the following annexes: I - FSC Product description document (updates and sources/categories assistance) II - ICT Product description document (IT maintenance) which form an integral part of this Service Level Agreement (SLA) Article 1 The subject of this Service Level Agreement is the maintenance and updating of the Frontex Media Monitor and the Newsdesk, which were supplied by the JRC in the frame of the SLA n. JRC/FX/286/2009-1, signed on 17 December 2009. Article 2 The tasks for updating of the Frontex Media Monitor (FMM) and the Newsdesk are rl"'"-::ribed in Annex I. text removed in lower corners, justification 1

The tasks for IT maintenance and technical problem solving are described in Annex
HM.

Article 3

The updates for the FMM and the Newsdesk are part of JRC’s normal research
activity and they will take place in parallel to the updates of the Europe Media
Monitor, not existing a specific schedule for these particular deliverables.

The maximum response time from the JRC for assistance in building categories,
editing alerts, source and links maintenance is of 48 hours.

The maximum response time from the JRC for the resolution of IT and end-users
problems is of 24 hours for the Newsdesk and 48 hours for the Frontex Media
Monitor, during business week days.

Article 4

The Service Level Agreement enters into force on the day following the signature of
the last contracting party.

Execution of the tasks may under no circumstances begin before the date on which the
Service Level Agreement enters into force.

Article 5

The duration of the implementation shall not exceed 12 months. This period and all
other periods specified in the Contract are calculated in calendar days. Execution of
the tasks shall start from the date of entry into force of the Service Level Agreement.
The period of execution of the tasks may be extended only with the express written
agreement of the parties before such period elapses.

Article 6

The maximum total amount to be paid by Frontex under this Service Level Agreement
shall be EUR 50.000 (fifty thousand Euros), covering all maintenance, problem
resolution and updating tasks to be executed.

The total amount referred to in the above paragraph shall be fixed and not be subject
to revision.

Article 7

Payments shall be executed only if the JRC has fulfilled his contractual obligations
covered by the debit note by the date on which the debit note is submitted.

Pre-financing:

Following signature of this Service Level Agreement by the last contracting party,
within 30 days of the receipt by Frontex of a request for pre-financing the
maintenance support and updating tasks with a relevant debit note, a pre-financing
payment of EUR 15,000.00 (fifteen thousand Euros) equal to 30% of the total amount
referred to in Article 6 shall be made.

Payment of the Balance

The request for payment ofthe balance of JRC shall be admissible after 15 November
2011, provided that all deliverables laid in Article 1 have been approved by Frontex
and correctly executed, within the deadline for response time.

Within 30 days ofthe date on which Frontex approved those deliverables, payment of
the balance corresponding to EUR 35,000.00 (thirty five thousand Euros) equal to
70% of the total amount referred to in Article 5 shall be made.

Article 8

Payments shall be made to the JRC bank account denominated in EUR, identified as
follows:

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Article 9

Any communication relating to this SLA has to be in writing and bear the reference
number and reference of the services laid in Article 1. Ordinary mail shall be deemed
to have been received by Frontex or JRC on the date on which it is registered by the
department responsible indicated below. Communications shall be sent to the
following addresses:

Frontex:
Administrative issues Technical issues (updating and user
support):
Frontex Frontex
Rondo ONZ 1 Rondo ONZ 1
00-124 Warsaw 00-124 Warsaw
Poland Poland

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Technical issues (IT problem solving,
installation and system performance
issues)
Frontex
Rondo ONZ |
nn-124 Warsaw

ınd

To the attention of Slawomir Bogusz

JRC:
Administrative issues Technical issues:
European Commission European Commission
Joint Research Centre Joint Research Centre
Institute for the Protection and Security Institute for the Protection and Security
ofthe Citizen ofthe Citizen
Management Support Unit - TP 268 Global Security & Crisis Management —
I - 21027 - ISPRA (Varese) Italy TP 267

I - 21027 - ISPRA (Varese) Italy

Article 10

Any delay and their reasons in performance of the tasks must be immediately notified
to Frontex.

Article 11

Any amendment to thise Service Level Agreement shall be the subject of a written
agreement concluded by JRC and Frontex. An oral agreement is not binding on the
contracting parties.

Article 12

Any results or rights thereon, obtained in performance ofthe Contract, shall be owned
by Frontex.
Article 13

The copyright and other intellectual or industrial property rights, obtained in
performance of the Contract, shall be owned by the JRC.

Article 14

This Service Level Agreement shall be governed by the national substantive law of
Poland. Any dispute between the parties resulting from the interpretation or
application of the Contract which cannot be settled amicably shall be brought before
the courts of Warsaw, Poland.

SIGNATURES

For the JRC, For Frontex,

Dr. Stephan Lechner Ilkka Laitinen
Director Executive Director

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Done atIspra, Y4ark zul: Done at Warsaw, &8 Apr 211

In duplicate in English.