Document 4 JRC Contract No. 32456-2011 TPW • Ref. Ares(2020)1526861 -12/03/20 SERVICE LEVEL AGREEMENT No.: JRC/FX/278/2011 between JOINT RESEARCH CENTRE Institute for the Protection and Security of the Citizen and European Agency for the Management of Operational Cooperation at the External Borders of the Member States of the European Union The European Union, represented by the European Commission, represented for the purpose of signing this Service Level Agreement by Dr. Stephan Lechner, Director of the Institute for the Protection and Security of the Citizen of the Joint Research Centre, hereinafter referred to as "JRC" and European Agency for the Management of Operational Cooperation at the External Borders of the Member States of the European Union, wh ich is represented for the purposes of the signature of this contract by Mr. E dgar Beugels, Head of Research and Development Unit of the European Agency for the Management of Operational Cooperation at the External Borders of the Member States of the European Union, hereinafter referred to as "Frontex" Having regard to Regulation 2007/2004/EC of the Council of the European Union of 26 October 2004 establishing a European Agency for the Management of Operational Cooperation at the External Borders of the Member States of the European Union have agreed the conditions below and the fallowing annexes: Annex I-Te rms of Reference which form an integral part of this Service Level Agreement (SLA) text removed in lower corners, � justfication 1 �,�

JRC Contract No. 32456-2011 TPW

Article 1

The subject of this Service Level Agreement is execution of tasks as described in the
Terms of Reference in Annex 1.

Article 2

This Service Level Agreement enters into force on the day following the signature of
the last contracting party.

Execution of the tasks may under no circumstances begin before the date on which
this Service Level Agreement enters into force.

Article 3

The duration of the implementation shall not exceed 7 months. This period and all
other periods specified in this Service Level Agreement are calculated in calendar
days. Execution of the tasks shall start from the date of entry into force of this Service
Level Agreement. The period of execution of the tasks may be extended only with the
express written agreement of the parties before such period elapses.

Article 4

The maximum total amount to be paid by Frontex under this Service Level
Agreement shall be EUR 50.000,00 (fifty thousand Euro), covering all tasks to be
executed. The total amount referred to in the above paragraph shall be fixed and not
be subject to revision.

Article 5

Payments shall be executed only if the JRC has fulfilled his contractual obligations
covered by the debit note by the date on which the debit note is submitted.

Pre-financing:

Following signature of this Service Level Agreement by the last contracting party,
within 30 days of the receipt by Frontex of a request for pre-financing with a relevant
debit note, a pre-financing payment of EUR 15.000,00 (fifteen thousand Euro) equal
to 30% of the total amount referred to in Article 4 shall be made.

Payment of the Balance

The request for payment of the balance of JRC shall be admissible if accompanied by:

e The deliverables in accordance with the instructions laid down in the Terms of
Reference (Annex I);

oe The relevant debit note issued one month before the expiry of this Service Level
Agreement, provided the deliverables have been approved by Frontex.

JRC Contract No. 32456-2011 TPW

Within 30 days of the date on which the deliverables have been approved by Frontex,
payment of the balance corresponding to EUR 35.000,00 (thirty five thousand Euro)
equal to 70% of the total amount referred to in Article 4 shall be made.

Interests

In the event of late payment the Commission may claim default interest. Interest shall
be calculated at the rate applied by the European Central Bank to its most recent main
refinancing operations (“the reference rate”) plus three and a half percentage points.
The reference rate in force on the first day of the month in which the payment is due
shall apply. Such interest rate is published in the C series ofthe Official Journal of the
European Union. Interest shall be payable for the period elapsing from the calendar
day following expiry of the time-limit for payment up to the day of payment.

Article 6

Payments shall be made to the JRC bank account denominated in EUR, identified as
follows:

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Article 7

Any communication relating to this Service Level Agreement has to be in writing and
bear the reference number and reference of the deliverables from the Terms of
Reference (Annex I). Ordinary mail shall be deemed to have been received by Frontex
or JRC on the date on which it is registered by the department responsible indicated
below. Communications shall be sent to the following addresses:

Frontex:
Administrative issues Technical issues:
Frontex Frontex
Rondo ONZ 1 Rondo ONZ 1
00-124 Warsaw 00-124 Warsaw
Poland Poland

To the attention of Procurement Sector L
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JRC Contract No. 32456-2011 TPW

IRC:
Administrative issues Technical issues:
European Commission European Commission
Joint Research Centre Joint Research Centre
Institute for the Protection and Security Institute for the Protection and Security
of the Citizen of the Citizen
Management Support Unit - TP 268 Global Security & Crisis Management
I - 21027 - ISPRA (Varese) Italy Unit-TP 267
To the attention of I - 21027 - ISPRA (Varese) Italy

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Article 8

Any delay and their reasons in performance of the tasks must be immediately notified
to Frontex.

Article 9

Any amendment to this Service Level Agreement shall be the subject of a written
agreement concluded by JRC and Frontex. An oral agreement is not binding on the
contracting parties.

Article 10

The Terms of Reference (Annex I) constitutes an integral part of this Service Level
Agreement. The implementation of the project will be monitored according to the
Terms of Reference.

Article 11

Any results or rights thereon, obtained in performance of this Service Level
Agreement, shall be owned by Frontex.

Article 12

The copyright and other intellectual or industrial property rights, obtained in
performance of this Service Level Agreement, shall be owned by the JRC.

Article 13
This Service Level Agreement shall be governed by the national substantive law of
Poland. Any dispute between the parties resulting from the interpretation or
application of this Service Level Agreement which cannot be settled amicably shall be
brought before the courts of Warsaw, Poland.

JRC Contract No. 32456-2011 TPW

SIGNATURES

For the JRC,
Dr. Stephan Lechner
Director

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For Frontex,

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JRC Contract No. 32456-2011 TPW

Annex I

SPECIFIC TERMS OF REFERENCE

“Further Extensions of the Frontex Real-Time News Event Extraction Framework

to Capturing Structured Information on Illegal Immigration Events, Cross-border
Criminal Activities and Related Crisis Events from Online News”

1. BACKGROUND

Media Monitoring is an essential function of any organization which relies on input
coming from several sources, in order to support operations and decision making. The
main Media Monitoring tool used by the EU institutions is the Europe Media Monitor
(EMM), conceived and managed by the DG Joint Research Centre. Equally, the JRC is
the most advanced public research institution in the field of Media Mining, in Europe. In
particular, a Frontex-tailored version of EMM called Frontex Media Monitor (FMM) has
been developed for Frontex purposes by JRC.

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The evaluation carried out in the period between March and June 2011 by the potential
users in Frontex and Member States, revealed that, in order to further explore the
usability of automated event extraction for border-security intelligence and to support the
European Commission and Frontex in the development ofFEUROSURT through the
integration of the developed Frontex Real-Time News Event Extraction Framework with

' Communication from the Commission to the European Parliament, the Council, the European Economic
and Social Committee and the Committee of the Regions - Examining the creation of a European border
surveillance system (EUROSUR) {SEC(2008) 151} {SEC(2008) 152}

JRC Contract No. 32456-2011 TPW

the EUROSUR pilot information exchange network, the framework needs to be further
extended (for details, see point 2: Description of assignment).

2. DESCRIPTION OF THE ASSIGNMENT
The required service consists of:
1. Extension of the core event extraction engine to:

a. Extraction of the following types of events from news in Turkish
language: illegal migration incidents, related cross-border crime activities
(human trafficking and smuggling), and related crisis events (violent
events, displacements, natural and man-made disasters, armed conflicts,
humanitarian crisis)

b. Extraction of the following types of events from news in Portuguese
language: illegal migration incidents and related cross-border crime
activities (human trafficking and smuggling)

2. Extension of the Event Moderation Tool through providing the following new
features.

a Asimple read-only table-like view of all extracted event descriptions,
which displays the event descriptions based on the event type and
language selected by the user

b. A generic search mechanism that allows to retrieve event descriptions
which match free-text search queries (free-text query might refer to any
slot value in an event description)

c. Atool that would allow to graphically visualize the statistics of selected
event descriptions over specific time period in order to monitor trends

d. Afacility to run the event extraction engine on arbitrary free-text
documents provided by the user

3. EXPERT’S PROFILE

The experts implementing the assignment should have expertise and hands-on experience
of 3 years in building large-scale online news aggregation engines, multilingual event
extraction, machine learning and natural language processing. At least one team member
should be fluent in Turkish; also at least one team member should be fluent in
Portuguese. For the communication purposes with Frontex, the reporting experts should
also be fluent in verbal and written English.

JRC Contract No. 32456-2011 TPW

4. LOCATION AND DURATION

The implementation of the tasks specified in Section 2 will start after signing of the
agreement and should not exceed more than seven months (7).

There is no particular location, where the tasks specified in the assignment have to be
accomplished.

5. FINANCIAL MATTERS

A pre-financing of up to 30% of the total cost of the agreement is possible upon request
of the Contractor. The final payment to the Contractor will be possible upon completion
of all tasks specified in Section 2 of this document and after their approval by Frontex.

6. REPORTING

The contractor is requested to feport on a monthly basis on the progress of the
accomplishment of each of the tasks specified in Section 2. In particular, regular
meetings will be organised in order to discuss and report on the progress of the
accomplishment of the tasks. Each party will cover its travel and accommodation
expenses incurred attending such meetings from other sources than assigned to the
agreement.

The language used for reporting and communication between Frontex and the contractor
will be English.